Privacy Policy
Last updated: July 5, 2026
HER.. Inc. (“HER..”, the “Company”, “we”, “us”, or “our”) is firmly committed to safeguarding the confidentiality, integrity, and security of personal information entrusted to us. This Privacy Policy sets forth the principles governing the collection, use, disclosure, retention, and protection of personal information obtained through our website, https://xoxoher.com (the “Website”), and through related interactions with the Company.
This Privacy Policy is promulgated in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and reflects the Company’s dedication to transparency, accountability, and responsible data stewardship.
By accessing or using the Website, you acknowledge and agree that your personal information will be handled in the manner described herein.
1. Collection of Personal Information
This Privacy Policy applies to all personal information collected, used, or disclosed by the Company in the course of its commercial activities, whether such information is obtained directly from individuals or through automated means associated with the operation of the Website.
2. Purposes of Use
We use personal information for purposes that are reasonable and appropriate in the circumstances, including to process and fulfill orders, deliver products and services, manage payments, respond to inquiries, provide customer support, and administer your account.
Personal information may also be used to maintain and improve the Website, conduct internal analytics, prevent fraud or unauthorized activity, enforce our legal rights, comply with applicable laws and regulatory obligations, and, where permitted by law, to communicate with you regarding products, services, or promotional offerings. You may withdraw consent to receive marketing communications at any time.
4. Consent
The Company obtains consent for the collection, use, and disclosure of personal information except where otherwise authorized or required by law. Consent may be express or implied, depending upon the sensitivity of the information and the reasonable expectations of the individual.
Individuals may withdraw consent at any time by providing reasonable notice to the Company, subject to legal or contractual restrictions. Withdrawal of consent may limit the Company’s ability to provide certain products or services.
5. Disclosure of Personal Information
The Company does not sell or commercially trade personal information. Personal information may be disclosed to third parties strictly on a need-to-know basis, including service providers who perform functions on behalf of the Company such as payment processing, order fulfillment, data hosting, analytics, marketing support, and professional advisory services.
Such third parties are contractually obligated to maintain the confidentiality of personal information and to implement appropriate safeguards consistent with this Privacy Policy and applicable law.
Personal information may also be disclosed where required by law, court order, regulatory authority, or where such disclosure is reasonably necessary to protect the legal rights, property, or safety of the Company, its customers, or the public.
6. Cookies and Tracking Technologies
The Website employs cookies and comparable technologies to facilitate core functionality, enhance user experience, analyze Website performance, and support security measures. These technologies may collect information regarding browsing behavior and preferences.
Users may modify browser settings to restrict or disable cookies; however, doing so may impair the functionality or accessibility of certain features of the Website.
7. Retention of Personal Information
Personal information is retained only for such duration as is necessary to fulfill the purposes for which it was collected, or as required to satisfy legal, regulatory, accounting, or evidentiary obligations. Upon expiration of the applicable retention period, personal information is securely destroyed, anonymized, or otherwise rendered inaccessible in accordance with the Company’s retention protocols.
8. Safeguards and Security Measures
The Company employs commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards are commensurate with the sensitivity of the information and the risks associated with its processing.
Notwithstanding the foregoing, no method of transmission or storage can be guaranteed to be entirely secure, and the Company cannot warrant absolute protection against all potential security breaches.
9. International Processing
Personal information may be processed or stored in jurisdictions outside of Canada, including jurisdictions with data protection regimes that may differ from those in Canada. In such circumstances, the Company implements reasonable measures to ensure that personal information receives a level of protection consistent with this Privacy Policy and applicable legal requirements.
10. Access, Accuracy, and Individual Rights
Subject to applicable legal limitations, individuals have the right to request access to their personal information held by the Company and to request corrections to ensure accuracy and completeness. Requests must be submitted in writing and may require verification of identity prior to fulfillment.
11. Children’s Privacy
The Website is not intended for use by individuals who are under the age of majority in their jurisdiction of residence. The Company does not knowingly collect personal information from minors.
12. Third-Party Websites
The Website may contain links to external websites operated by third parties. The Company assumes no responsibility for the privacy practices, content, or security of such third-party websites, and this Privacy Policy does not apply to information collected by them.
13. Amendments to This Privacy Policy
The Company reserves the right to amend or update this Privacy Policy at its discretion to reflect changes in legal requirements, business practices, or technological developments. Any material amendments will be posted on the Website with a revised effective date. Continued use of the Website following such amendments constitutes acceptance of the updated Privacy Policy.
14. Contact Information
Inquiries, requests, or complaints regarding this Privacy Policy or the Company’s handling of personal information may be directed to: All rights reserved
HER.. Inc.
Email: customerservice@xoxoher.com
Website: https://xoxoher.com
© 2026 HER.. All rights reserved.
Terms Of Use
Please read these Terms of Use carefully before using this website, as they affect your legal rights. These Terms contain a class action waiver and other provisions that limit our liability to you.
1. Introduction
These Terms of Use (“Terms of Use” or “Agreement”), together with our Privacy Policy (https://xoxoher.com/pages/privacy-policy), govern your use of services or features on the website(s) owned or controlled by HER.. Inc. and its affiliates (“Company,” “we,” “us,” or “our”), including https://xoxoher.com, and your purchase of any products or use of any services provided by us (the “Products”).
We may add additional websites from time to time, and these Terms of Use will govern those new websites when added (collectively, the “Website”). You may access the Website from a computer or mobile device, and these Terms govern your use regardless of the means of access.
The information provided on the Website is not intended for distribution to or use by any person or entity in any jurisdiction where such use would be contrary to law or regulation. You access the Website at your own risk and are responsible for compliance with applicable local laws.
All users who are minors in the jurisdiction in which they reside are not permitted to use the Website.
By using the Website, you agree to these Terms of Use, our Privacy Policy, and all posted guidelines. If you do not agree, you must immediately discontinue use of the Website.
2. Intellectual Property Rights
2.1 Company Content and Marks
All content on the Website, including text, graphics, logos, images, videos, audio, software, and other materials (“Company Content”), and all trademarks, service marks, and logos (“Marks”), are owned by or licensed to the Company and are protected by Canadian, United States, and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Website and Company Content for personal, non-commercial use only. No ownership rights are transferred to you.
2.2 Prohibited Uses
Company Content and Marks may not be copied, reproduced, modified, distributed, sold, or otherwise exploited without prior written consent. You may not use Company Content or Marks in a manner that causes confusion or infringes intellectual property rights.
You agree not to interfere with security features or attempt to bypass restrictions on the Website.
2.3 Your License to Us
By submitting reviews, comments, or other content (“Contributions”), you grant the Company a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, distribute, display, and create derivative works from such Contributions in any media.
You retain ownership of your Contributions, subject to the rights granted to the Company. The Company reserves the right to remove or edit Contributions at its discretion.
3. Product Information
3.1 Shipping and Pricing
Products may be shipped within Canada and select other countries. Prices are listed in Canadian Dollars (CAD) unless otherwise stated and are subject to change without notice.
3.2 Personal Cosmetic Use Only
Products are intended for personal use only. Statements regarding Products have not been evaluated by Health Canada or other regulatory authorities and are not intended to diagnose, treat, cure, or prevent any disease.
You should review product ingredients carefully and consult a qualified professional before use if you have concerns. The Website does not provide medical advice.
3.3 Resale Prohibited
Products purchased from the Website are for personal use only and may not be resold. The Company reserves the right to cancel orders that violate this provision.
3.4 No Guarantee of Colour
Product colours may vary depending on your device display. The Company cannot guarantee accurate colour representation.
4. Purchases and Payment
You agree to pay all charges incurred through your account at the prices in effect at the time of purchase. Taxes will be applied as required by Canadian law. The Company may correct pricing errors at any time.
5. Returns and Exchanges
Please review the Returns and Exchanges Policy available on the Website prior to purchasing. That policy is incorporated into these Terms of Use.
6. Third-Party Content and Sites
The Company may interact with users on third-party platforms such as social media. The Company does not control third-party sites and is not responsible for their content, policies, or practices. Use of third-party sites is at your own risk.
7. Your Representations and Warranties
You represent that all information you provide is accurate, that you are not a minor, and that your use of the Website complies with applicable laws.
You further represent that any Contributions you submit do not infringe third-party rights, are not unlawful or offensive, and do not violate these Terms.
The Company reserves the right to remove content or accounts that violate these Terms.
8. Prohibited Activities
You may not use the Website for unlawful purposes, attempt unauthorized access, impersonate others, engage in fraudulent activity, or interfere with the Website’s operation.
9. Privacy Policy
Your use of the Website is subject to our Privacy Policy, which complies with applicable Canadian privacy laws, including PIPEDA.
10. Reservation of Rights
The Company reserves the right to terminate or restrict access to the Website at its discretion and to take appropriate legal action against violations of these Terms.
11. Disclaimer of Warranties
The Website and Products are provided “as is” and “as available.” To the fullest extent permitted by Canadian law, the Company disclaims all warranties, express or implied.
12. Limitation of Liability
To the extent permitted by law, the Company shall not be liable for indirect or consequential damages. Total liability shall not exceed twenty Canadian dollars (CAD $20), except where prohibited by law.
13. Indemnity
You agree to indemnify and hold harmless the Company from claims arising out of your use of the Website or violation of these Terms, except to the extent caused by the Company’s negligence.
14. Fraud Protection Program
The Company may screen orders for fraud and reserves the right to cancel or refuse orders suspected of unauthorized or unlawful activity.
15. Language
This Agreement & Related documents are drafted in the English language.
16. E-Gift Cards
E-Gift Cards are non-refundable, non-transferable, and have no cash value except as required by Canadian law.
17. Severability
If any provision is deemed unenforceable, the remaining provisions remain in effect.
18. Contact Information and Consent to Communications
For questions, contact:
customerservice@xoxoher.com
By providing contact details, you consent to communications in accordance with Canadian law, including CASL.
19. Updates
Material changes will be posted on the Website. Continued use constitutes acceptance.
20. Termination
Either party may terminate this Agreement at any time. Provisions intended to survive termination shall remain in effect.